This folder contains 8 articles

How-To's and Troubleshooting

Adding a Case Manager (CSE.SI) to the Special Ed Data Import - Aeries Interface
Environment Special Ed Data Import Page Resolution Customer needs to contact their Special Ed file provider:  Request to add the Case Manager ...

Fri, Nov 8, 2024 at 1:38 PM

Class Name Format in Clever
Can the Class Name format in Clever be modified in Aeries? No, the vendor will need to update the format for these classes to match the preferred displa...

Thu, Oct 24, 2024 at 10:25 AM

Google - Properly Populating Staff Root Org Unit
What should be entered in the Staff Root Org Unit field  on the Directory Sync Settings tab of the  Google Staff Integration page when the root staff org u...

Mon, Nov 25, 2024 at 9:49 AM

Google - Properly Populating Student Root Org Unit
What should be entered in the Student Root Org Unit field  on the Directory Sync tab of the  Google Apps Integration page when the root student org unit is...

Mon, Nov 25, 2024 at 9:49 AM

How to Add The Titan Icon to the Parent/Student Portal Navigation Tree
Adding the Titan icon to the Parent Portal so parents may navigate directly to the Titan system. From here, the parent may work with the Titan system. ...

Sat, Aug 10, 2024 at 6:22 PM

Non Hosted - ParentSquare SSO Error
Issue:  Non-Hosted Customer encounters an error after clicking on the Communications button within Aeries to access the ParentSquare Site. Error Message...

Wed, Oct 16, 2024 at 5:17 PM

Switching from Mosaic SFTP to API
As of May 2024, Our Integrations received a notice that enabled the feature to allow customers to use the functionality of the Aeries API from their Integra...

Wed, Jul 31, 2024 at 9:54 AM

TIPWeb-IT via 3rd Party Systems Connections - Assets Not Populating
Issue  Unable to establish a connection with vendor TIPWeb-IT   Student Assets provided by TIPWeb-IT is not populating    Cause  In the 3rd Party Sys...

Mon, Oct 21, 2024 at 2:10 PM