Issue Description/Behavior
When the {{att_count}} merge field is used in the Period Tardy attendance notification template, the generated notifications are sent without displaying a cumulative attendance count. The field appears blank even though it is included in the template.
Cause
- The {{att_count}} merge field is only supported in “Count” notification types designed to calculate cumulative totals.
- Notification types such as Period Tardy only provide attendance data for the current day and do not include cumulative totals in their data payload.
- Because no cumulative count is calculated or passed in these notification types, the merge field cannot be populated and appears blank.
Resolution
- Use the {{att_count}}merge field only in supported notification types:
- Count of Period Absences
- Count of All Day Absences
- If a cumulative total is required, configure a “Count” notification type and include the appropriate attendance codes (such as tardy codes) to ensure totals are calculated and displayed.
Workaround
To display cumulative totals, use a supported “Count” notification type (such as Count of Period Absences) and configure it to include the relevant attendance codes. This allows the {{att_count}} field to populate with a running total.