This folder contains 39 articles
How-To's and Troubleshooting
Issue A Teacher Record needs to be re-activated, but there is no option to choose Active on the Status (TCH.TG) field on the Teacher Data page. Cause ...
Sat, Aug 10, 2024 at 6:16 PM
As part of the School Start up routine, Teacher records that are no longer needed in the new school year should be deleted. If the Delete button is not avai...
Sat, Aug 10, 2024 at 6:16 PM
The district has decided to delete a Student Record but is unable to delete the record. Cause The Student Record has Attendance and/or Gradebook Scores...
Thu, Aug 15, 2024 at 3:08 PM
What is the best practice to exit students that are not returning - after the New Year Rollover? The End of Year > Status field (exit reason) should b...
Sat, Aug 10, 2024 at 6:16 PM
What is the Difference between Correspondence Language and Reporting Language? The Correspondence Language is the language in which a parent wants to re...
Thu, Aug 15, 2024 at 3:23 PM
Why are all programs for a student not showing on the Special Programs page? If all Programs that a student is participating in do not show on the Speci...
Sat, Aug 10, 2024 at 6:16 PM
Question: Why are some schools getting an error when trying to run the Student ID Card Report in XLSX format? Answer: This report will produce an error ...
Sat, Aug 10, 2024 at 6:16 PM
Issue Not all Contacts are showing for a student on the Attendance Management > Verification tab when a user selects the Contact link Environment A...
Fri, Oct 18, 2024 at 8:03 AM
Question: When deleting a student from one school, will the student be deleted from the other school they are enrolled in? Answer: When deleting a stude...
Sat, Aug 10, 2024 at 2:20 PM