This folder contains 8 articles

How-To's and Troubleshooting

CAASPP Import Causing a Request Timed Out Error Screen
Issue The CAASSP Import is causing a Request Timed Out error screen. Cause The size of the CAASSP file is too large. The CAASSP file should have les...

Fri, Jul 5, 2024 at 10:48 AM

CERS - How does an Additional user get on the list?
Staff needs access to view a student group for a teacher’s class, but their name does not appear on the Additional Users With Permissions to Access the Asse...

Thu, Nov 7, 2024 at 11:26 AM

CERS Alert - You have exceeded the space available to save the data under the Teacher selection area
Issue Alert: You have exceeded the space available to save the data under the Teacher selection area. We suggest creating several profiles to accommodate t...

Mon, Nov 25, 2024 at 9:24 AM

CERS Extract Scheduled Process Enabled but Profiles Not Extracting
Issue CERS Student Group Extract API Scheduled Process is enabled but specific profiles are not extracting at the specified time.  Resolution If ...

Wed, Oct 16, 2024 at 5:10 PM

How To Include A Virtual School In The CCGI Extract
How to Include a Virtual School in the CCGI Extract To ensure a virtual school is included in the CCGI Export, follow these steps: Transcript Informa...

Tue, Dec 17, 2024 at 1:47 PM

Import Data to Aeries - Creating a Data File to Import
The Import Data into Aeries process allows users with appropriate permissions to import records into a table for many students. The first step requires a da...

Mon, Dec 9, 2024 at 12:25 PM

Mass Add Student Pictures - Invalid Image Detected
Issue When trying to upload student pictures, the system returns an error indicating that there is an invalid image detected.  Cause The .zip file con...

Sun, Oct 20, 2024 at 8:46 PM

What Field Does the PFT Status Summary Report Extract From?
What Field Does the PFT Status Summary Report Extract From?  The "Print Physical Fitness Status Summary" report extracts the Status Passed/Not...

Tue, Dec 17, 2024 at 1:47 PM