This folder contains 3 articles

How-To's and Troubleshooting

CAASPP Import Causing a Request Timed Out Error Screen
Issue The CAASSP Import is causing a Request Timed Out error screen. Cause The size of the CAASSP file is too large. The CAASSP file should have les...

Fri, Jul 5, 2024 at 10:48 AM

CERS Extract Scheduled Process Enabled but Profiles Not Extracting
Issue CERS Student Group Extract API Scheduled Process is enabled but specific profiles are not extracting at the specified time.  Resolution If ...

Wed, Oct 16, 2024 at 5:10 PM

Mass Add Student Pictures - Invalid Image Detected
Issue When trying to upload student pictures, the system returns an error indicating that there is an invalid image detected.  Cause The .zip file con...

Sun, Oct 20, 2024 at 8:46 PM