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Navigating Freshdesk

Table of Contents - Quick Links
504 Plans Academic Plan Aeries Analytics Aeries API Aeries Apps Aeries Client Version Aeries Communications Aeries Conferences Aeries DBA Tools Aer...
Fri, Feb 8, 2019 at 7:46 AM
Where is information on Aeries Updates/Revisions or Known Issues located?
Only Freshdesk login users have the ability to follow Aeries Forums. Known Issues Forum The Known Issues Forum displays issues or key updates that have...
Tue, Jan 8, 2019 at 1:02 PM
How is an article in Freshdesk printed?
Documentation can be printed as a complete document (include all articles) or by a specific article.   To print all articles in a folder, click the print ...
Tue, Jan 8, 2019 at 1:03 PM
How does a district report an issue or submit a feature request?
If there's an issue in Aeries, please contact Aeries Support at 888.324.5363 for assistance.   If there's a feature or enhancement that a dist...
Wed, Dec 21, 2016 at 3:51 PM
How is a copy of a district's database sent to Aeries Support using FTP?
Eagle Software utilizes Secure FTP traffic to protect your data during transfers. FTPS requires a dedicated client for transferring files to our network; co...
Thu, Dec 20, 2018 at 12:44 PM