Question:

In Aeries, can you query the preferences shown inside the ParentSquare cogwheel dialog, such as email frequency, text message frequency, app notifications, and other notification settings that are on the Contact record?



Answer:

No. The detailed notification preferences displayed in the ParentSquare cogwheel dialog, including email frequency, text message frequency, push notifications, and similar communication settings, are not stored in Aeries.

  • These preferences are maintained directly within ParentSquare. When the cogwheel dialog is opened in Aeries, the information is retrieved in real time from ParentSquare through their API.
  • Because these settings are not stored in the Aeries database, they cannot be queried, reported on, or extracted through Aeries queries, reports, or SQL.
  • If detailed information about a user's notification preferences is needed, it must be viewed or reported on within the ParentSquare platform.