Issue: 

  • Student/Parent did not receive an email verification when their Portal Account was created
  • Student/Parent selected Forgot Password to reset their Portal Account password but did not receive the email to reset their password
  • Need to reset an individual Student/Parent Portal Account password

Environment

  • Student/Parent Portal

Resolution

Reset the password with the Change Query below:

  • CHANGE PWA PW TO "welcome" HT TO -1 SLT TO (( '' )) AST TO (( '' )) IF EM = "student/parent@example.com"
    • Changing a password to “welcome” or “changeme” requires the user to change the password the next time they log in
    • Replace "student/parent@example.com" with the student's or parent's actual email address


Managing Parent/Student Portal Accounts