As of May 2024, Our Integrations received a notice that enabled the feature to allow customers to use the functionality of the Aeries API from their Integration. At the same time, customers were advised that Mosaic had retired one of their SFTP connections from cpsftp.heartlandmosaic.com to sftp.heartlandmosaic.com. Customers were advised to update their SFTP connection with Aeries, but we strongly encourage customers to use the Aeries API to minimize their downtime when updating their SFTP credentials. 



You will provide the customers with a link to our API security page documentation; this will give our customers directions on how to set up their Aeries API connection for Mosaic. 


API Security Page 


You let the customer know that we can certainly keep the SFTP. However, the  Aeries API will eliminate this kind of update issue and server issues that can come up with using an SFTP. 


Response to provide to Customer:


Our Team has notified us that Mosaic can now use the API connection to have an open line of information flowing into them. 

I am sharing a link to our API security page documentation; this will give you directions on how to connect.

We can certainly keep the SFTP. However, the API will eliminate this kind of update issue and server issues that can come up with using an SFTP.
Would you like to proceed with connecting the API and disconnecting the SFTP?