Parent Data Confirmation - Troubleshooting
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Modified on: Fri, Oct 29, 2021 at 7:57 AM
Requirements for Parent Data Confirmation
- Portal Options must be configured at EACH school.
- Student has to be Active or Pre-enrolled.
- Today must be between the Parent Data Change Start Date and Parent Data Change End Date for the student's school. There must be and End Date.
![Parent Data Change windows](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069532743/original/tsNKgYerFgYoP_IgE6Lr7l04B-_4qSW1YA.png?1596721296)
- There must be a Change Details Email for the student's school.
![Change Details Email field](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069532872/original/pZr1C7loN49ovu52XTWwnyqnsWy3AkSNZA.png?1596721446)
- For the Yellow Banner to appear a Parent Data Confirmation Start Date must be set
![data confirmation start date](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533579/original/Lnqgt2kS_VC1nbCI5mzJ6zcKLKSXX3fPrg.png?1596722275)
- If using the Parent Confirmation Lockout Dates, ensure the Grade Levels are set correctly at the School.
![parent data confirmation lockout dates](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533652/original/LEbVCZcyBnVwHkac6GuyXlMY9UOAPeK74Q.png?1596722338)
![lockout dates grade level selection](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533661/original/5BL5c_vSCQ3rH-R5aoDO08LpA4QzcAbLbA.png?1596722355)
- The Authorizations Display date cannot be in the future
![authorizations display date](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533749/original/epmWxmvDQ3Z_luLjnZ9W_LIyHCaqJ75CkQ.png?1596722436)
- The Parent Portal group for the Student's school must have permission to at least one of the PDC steps.
- Parent cannot be restricted, based on Secondary Student Data (SSD) restricted values.
![parent access restrictions in secondary student data](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533923/original/j7Aa6KhomjtThkYE2hw2O01aNoG7ejGzow.png?1596722579)
- If the Only Educational Rights Holders option is enabled under Contacts there must be a CON record for the current student with a matching email address to the PWA account which has CON.ERH set to 'Y' ( ERH code value with an N1 value of 2.)
![education rights holder selection in Contact options](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069532993/original/VKAkum44K1JBTifXl5K7c-pYPLQ_iH-sbA.png?1596721608)
![educational rights holder field on the contact record](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533225/original/RqC60up4VL9WzqfUWy8pkkp419B8GHPXtg.png?1596721846)
![educational rights holder code defined in update code table](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14087666656/original/qNC1rxHQeXqHrjn2dvFwP5OrE9zIW0xMQQ.png?1628119238)
- Email setup must be configured on the District School Options page.
![email smtp configuration on the school options page](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069533204/original/yRGTG1VxPNJsDUBkAoQjbP5-mTcFjjs-Mg.png?1596721808)
- For Portal Document Requests
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/14069602288/original/S3E0wPOfVBvLaGGqTfhu8CXd1eCAIaEAAA.png?1596822339)
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