This folder contains 10 articles
How-To's and Troubleshooting
Issue Updating the configured password requirements as a hosted customer. Cause Hosted customers do not have permission to update Configur...
Wed, Oct 23, 2024 at 11:44 AM
How to Check which Portal Groups or Teachers have the "View All Students in Current School" Permissions. This query will show Portal Groups ...
Sat, Aug 10, 2024 at 6:16 PM
Steps to determine which version and edition of SQL Server Database Engine is running. Step 1: Open a new query window and connect to the desired server...
Sun, Aug 11, 2024 at 3:41 PM
This article details how to allow a teacher access to another school when they do not have any students/sections at that school, and the other school is on ...
Fri, Aug 30, 2024 at 8:49 AM
How to grant teacher accounts access to students that are not in any of their current or previous classes using Student Groups Step 1: Create a Student ...
Thu, Aug 15, 2024 at 3:08 PM
Reset multifactor authentication for a user who has already gone through the setup process In Aeries: Step 1: Navigate to Security > Users ...
Sat, Aug 10, 2024 at 6:22 PM
On the Profile page, a user can't see any classes listed on the Class Summary section. This is occurring prior to school starting the new year. ...
Mon, Aug 19, 2024 at 12:06 PM
Question: If a Teacher is also a Part-Time Administrator or Counselor and needs to have additional User-type permissions, how is that accomplished? ...
Fri, Sep 6, 2024 at 4:28 PM
There are three main SQL tables used by Aeries to implement security: UGN – Stores information about Users and Groups UGA – Stores information about Use...
Sat, Aug 10, 2024 at 6:23 PM
Issue: One or more User (UGN) records are missing after rollover Cause: This is due to the New Year Rollover UGN logic - if an account hasn't log...
Sat, Aug 10, 2024 at 3:10 PM