This folder contains 9 articles
How-To's and Troubleshooting
How to Check which Portal Groups or Teachers have the "View All Students in Current School" Permissions. This query will show Portal Groups ...
Sat, Aug 10, 2024 at 6:16 PM
Steps to determine which version and edition of SQL Server Database Engine is running. Step 1: Open a new query window and connect to the desired server...
Sun, Aug 11, 2024 at 3:41 PM
This article details how to allow a teacher access to another school when they do not have any students/sections at that school, and the other school is on ...
Fri, Aug 30, 2024 at 8:49 AM
How to grant teacher accounts access to students that are not in any of their current or previous classes using Student Groups Step 1: Create a Student ...
Thu, Aug 15, 2024 at 3:08 PM
Reset multifactor authentication for a user who has already gone through the setup process In Aeries: Step 1: Navigate to Security > Users ...
Sat, Aug 10, 2024 at 6:22 PM
On the Profile page, a user can't see any classes listed on the Class Summary section. This is occurring prior to school starting the new year. ...
Mon, Aug 19, 2024 at 12:06 PM
Question: If a Teacher is also a Part-Time Administrator or Counselor and needs to have additional User-type permissions, how is that accomplished? ...
Fri, Sep 6, 2024 at 4:28 PM
There are three main SQL tables used by Aeries to implement security: UGN – Stores information about Users and Groups UGA – Stores information about Use...
Sat, Aug 10, 2024 at 6:23 PM
Issue: One or more User (UGN) records are missing after rollover Cause: This is due to the New Year Rollover UGN logic - if an account hasn't log...
Sat, Aug 10, 2024 at 3:10 PM