This folder contains 17 articles

How-To's and Troubleshooting

Parent Portal Accounts Unable to Access State Test Score Reports
Parent Portal accounts do not have the State Test Score Reports view. Cause The Parent Portal Security Group has not been given the appropriate Securit...

Thu, Aug 15, 2024 at 3:23 PM

Portal Documents - How To Add A Document In A Different Language
How to add a Portal Document in a different language for Parent Data Confirmation or Online Enrollment Step 1: Go to the Portal Documents Page This pa...

Sat, Aug 10, 2024 at 3:57 PM

Query To Determine Parents Who Have Not Completed Parent Data Confirmation
How do you query parents who haven't completed Parent Data Confirmation? Aeries has the Data Confirmation Status Report Report Overview: The ...

Thu, Sep 5, 2024 at 7:59 AM

Resetting a Student or Parent Password to Their Portal Account
Issue:  Student/Parent did not receive an email verification when their Portal Account was created Student/Parent selected Forgot Password to reset their...

Sat, Aug 10, 2024 at 6:16 PM

The Authorization Tab Does Not Display During Parent Data Confirmation
When Parents/Guardians are going through the Parent Data Confirmation process they are not seeing the Authorizations tab Causes 1. On the Portal Option...

Sat, Aug 10, 2024 at 4:39 PM

What Permissions Are Needed To Print The Data Confirmation Status Report
Question: What permissions does a User need to be able to Print the Data Confirmation Status report Answer: To be able to print the Data Confirmation Re...

Sat, Aug 10, 2024 at 3:01 PM

Why is the Data Confirmation Status Report Showing Previous Years Dates
Issue When printing the Data Confirmation Report it shows last year's or previous year's results/dates Cause The Data Confirmation Status repo...

Sat, Aug 10, 2024 at 3:52 PM