Session Description

Our goal is to provide efficient customer service.  This session focuses on how to submit a ticket so that assistance is quickly provided.  Tips and tricks will be shared so that tickets can be assigned to the appropriate Aeries subject matter experts who will provide support and resources to help resolve your ticket issues.

Session Content

  • Populating a Support Ticket
  • Understanding how tickets are managed
  • Using Freshdesk
  • Using the Resource Hub

Related Documentation

Help and Support

Resource Hub