Known Issue - As of the 2/22/2023 update, an error is displayed when opening the Contacts page - FIXED 2/23/2023
J
Juan Alberto
started a topic
about 1 month ago
UPDATE - This issue has been fixed with the 2/23/2023 update. Here is the Revision Note for this issue:
Contacts - Since the 2/22 Aeries update, the Contacts page could display an error when trying to open it, fixed. The issue would affect districts if they had Aeries Communications enabled but did not have a SAML record named ParentSquare.
As of the 2/22 update, an error may display when opening the Contacts page at the district or the school level.
We are investigating the issue and will update this post when a resolution is reached.
Update - The following workaround is available for districts affected by this issue:
Juan Alberto
UPDATE - This issue has been fixed with the 2/23/2023 update. Here is the Revision Note for this issue:
As of the 2/22 update, an error may display when opening the Contacts page at the district or the school level.
We are investigating the issue and will update this post when a resolution is reached.
Update - The following workaround is available for districts affected by this issue:
If the district uses ParentSquare they will need ParentSquare integration to be configured completely. Documentation on how to configure ParentSquare is available here: https://support.aeries.com/support/solutions/articles/14000113063-parentsquare-configuration
Please submit a support ticket for help with migrating to Aeries Communications.
We are currently working on a programming fix.