We are a k-12 district using Canvas via the Aeries One Roster API. Our secondary school classes are syncing correctly with Canvas. We do not use MST with our Elementary schools and we cannot see our Elementary classes in Canvas. Is anyone having this issue or resolved this issue?
Canvas support says they were able to hit Aeries API directly, and are seeing the elementary enrollments are coming over into Canvas with a source id of 0, which is why there are 0 enrollments populating.
Other software using Clever is working fine, just not the One Roster API. Either Canvas is treating our Elementary schools like they are MST, there is an issue with the API or there's a setting we are missing.
Any advice out there?