Known Issue - Mobile Portal App (Parent/Student App) - Android phones display server minimum version message and do not allow biometric (fingerprint) login - Fixed 11/22/2019
2 CommentsSorted by Oldest First
Jeff Watts
said
over 3 years ago
Is there an ETA on a fix for this? It's been 12 days now, this is a very public facing issue.
Marie Cullens
said
over 3 years ago
This issue was resolved on the 11/25 Aeries update.
Sylvia Nishimoto
Update: This issue was resolved with the 11/22/2019 Aeries Web update.
https://support.aeries.com/support/discussions/topics/14000014894
Parents/Students using the Biometric feature (fingerprint login) on Android phones are getting a "Your district is not on the minimum required version (8.17.10.20) of Aeries. Please contact your district for more information." message when they attempt to log in. Programming is working on a fix for this. Parents/Students can bypass this issue by typing in the password rather than using the biometric login.