PHONE SUPPORT NOTICE:

The Aeries Software Support phone number will be temporarily changed to (855) 731-3636 Friday 01/18/2019 (beginning at 11:30 AM) as we move to a new office.

Known Issue - Online Enrollment Long Parent/Guardian Names

It has been reported that in Aeries Online Enrollment, when parents with long names complete the page, clicking the Next button results in an error as shown below. Since the Mailing Name is populated by default, this occurs when the names combined are greater than 50 characters.




Programming is aware of this issue, and is working on a fix. A workaround is to have parents shorten the mailing name field if they have long names. After parents encounter this error, they will be presented with the blank parent/guardian form and can re-enter the information again.


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