Support

An issue has been reported with Aeries Online Enrollment where Supplemental Questions have been disabled. Parents who complete all the steps of the enrollment process but then log out or press 'Finish Later' will be not be able to resume enrollment. Upon resuming the enrollment, they are redirected to the root of the domain, which may be the Online Enrollment homepage, or an IIS default page depending on your setup.

This issue occurs when the Ask Supplemental Questions feature is set to No.

Programming is working on a fix for this issue and it will be released as soon as it's ready.

If you encounter parents with this specific issue, the following SQL script may be run to identify and optionally fix any affected enrollments. This script will set the parent back to the confirmation page where they should be. As an alternative workaround, the Ask Supplemental Questions feature can be set to Yes. At least one question must me asked if you use the alternate workaround.

Note: for Aeries Hosting customers this fix is being applied for you.

select * from stu 
WHERE (select ov from RegistrationOption where nm = 'AskSupplementalQuestions' and did = stu.did) = 'False' 
AND
(
  STP = 12
  OR
  (STP = 10 AND (select ov from RegistrationOption where nm = 'AskAuthorizationQuestions' and did = stu.did) = 'False' AND (select ov from RegistrationOption where nm = 'ShowDocuments' and did = stu.did) = 'False'  )
  OR
  (STP = 11 AND (select ov from RegistrationOption where nm = 'ShowDocuments' and did = stu.did) = 'False' )
)

/*
update stu set stp = 13
WHERE (select ov from RegistrationOption where nm = 'AskSupplementalQuestions' and did = stu.did) = 'False' 
AND
(
  STP = 12
  OR
  (STP = 10 AND (select ov from RegistrationOption where nm = 'AskAuthorizationQuestions' and did = stu.did) = 'False' AND (select ov from RegistrationOption where nm = 'ShowDocuments' and did = stu.did) = 'False'  )
  OR
  (STP = 11 AND (select ov from RegistrationOption where nm = 'ShowDocuments' and did = stu.did) = 'False' )
)
*/

This issue has been fixed with the 5/25/2018 version of Aeries Online Enrollment. If you are still experiencing issues after applying the update, please contact Aeries Support for further assistance.