PHONE SUPPORT NOTICE:

The Aeries Software Support phone number will be temporarily changed to (855) 731-3636 Friday 01/18/2019 (beginning at 11:30 AM) as we move to a new office.

Known Issue - Session Time Out on Student Demographics Page - Fixed 5/18/2018

Known Issue - As of the 4/27/2018 Aeries update, when the Student Demographics page times out, the entire page is displaying as read only and the "Keep me logged in" button cannot be clicked.  As a work-around, users need to log out of Aeries and log back in.


Programming is working on this now.


Update - this issue was fixed on the 5/18/2018 Aeries update:

  • Demographics - The page timeout popup wasn’t displaying in front, fixed.




1 Comment

This is still happening to me and I have to click the refresh page button every time.

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