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Known Issue - Gradebook Alert Threshold Emails Not Sending - Fixed 2/9/2018

Since the 10/20/2017 update, emails are not being sent to parents for Gradebook Alert Thresholds.


Unfortunately, this was only recently brought to our attention. There are no error messages, so customers would likely not be aware of the issue unless parents have reported missing email alerts that they should have received.


Programming is aware of the issue, and a fix is expected in an upcoming update. We apologize for any inconvenience this issue may have caused.


FIXED in the Aeries update dated 2/9/2018:

  • Alert Thresholds - This feature will now only send alerts triggered on the current day, to prevent a backlog of outdated alerts from being sent in case the Aeries Reporting Service is being started after a period of downtime. Also, not all parents were receiving their intended notifications, fixed.