I have submitted a ticket # 63267 regarding this issue.
Chris Brown contacted me and said to use CTRL+F5.
It didn't work for one of our staffs.
Based on the post by Kevin Praeger, it says to use SHIFT+F5.
So I asked the staff with the issue to try this and it still didn't work for her.
She was using Chrome and now she is using IE and it is working for her there.
I also experienced the note not staying red whenever the note was opened to view or edit. It would turn black again and refreshing the page will return it to red. Is this also due to the issue described above?
Aerin, if Ctrl + F5 or Shift + F5 do not work, then clearing the entire browser cache should work. For example this article shows how to do that in Chrome.
Juan, I don't believe the issue you mentioned is related to this particular issue, although it could be. If you continue to experience this issue even after clearing the cache, I would bring that forward to support.
This issue will be resolved with the next Aeries update, which will not require users to refresh their cache.
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