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FAQs

Most Frequently Asked Questions

What is the process to prompt a first time user to change their password when logging into Aeries?
Using the temporary password of "welcome" will prompt a new user to reset their password.
Wed, Dec 14, 2016 at 9:02 AM
How does a district report an issue or submit a feature request?
If there's an issue in Aeries, please contact Aeries Support at 888.324.5363 for assistance.   If there's a feature or enhancement that a dist...
Wed, Dec 21, 2016 at 3:51 PM
What permissions are required to run the Student Emergency Card report?
To run the Student Emergency Card report, a user would need access to the following security areas: Student Data (STU) Contacts (CON) Medical History...
Mon, May 8, 2017 at 9:58 AM
Aeries Web Timeout Settings
We have a support article for this solution. Adjusting Aeries Timeout If you are still having an issue, check here also.  There is a setting called ...
Fri, Feb 10, 2017 at 11:07 AM
Inactivating Drop-down Items
There is no longer a need to delete the COD value, but instead use the process below. When an entry into the COD table is needing to be deprecated, ther...
Thu, Jul 12, 2018 at 9:14 AM
How To Turn Off CAHSEE Status?
Below is information regarding the suspension of the California High School Exit Examination (CAHSEE): Senate Bill (SB) 172 (Liu), signed by Governor Br...
Thu, Mar 1, 2018 at 11:31 AM