Only Freshdesk login users have the ability to follow Aeries Forums.


Known Issues Forum

The Known Issues Forum displays issues or key updates that have been identified by our programming team and include follow-ups on the issues.  If a Freshdesk login user follows the Known Issues Forum, the user will receive automatic email notifications of any Known Issues that have been posted.  If a specific Known Issue is followedthe user will receive automatic email notifications on all postings pertaining to the Known Issue.  In addition, discussion comments can be added to a Known Issue.


To follow the Known Issues Forum:

  • Login to Freshdesk.
  • Navigate to the Forums tab.
  • Click Known Issues.
  • Click the Follow button.





To follow a specific Known Issue:

  • Locate and select the specific Known Issue to follow.
  • Click the Follow button to receive automatic email notifications of all postings pertaining to the selected Known Issue.
  • Click the Reply button to add a comment to the Known Issue.




Aeries Version Revision Notes Forum

Each Aeries update has detailed Aeries Revision Notes available for review.  Aeries admins and database managers should follow the Aeries Version Revision Notes Forum to receive automatic email notifications of all updates, improvements and new features added to Aeries SIS.  If a specific Aeries Revision Notes is followedthe user will receive automatic email notifications on all postings pertaining to the Aeries Revision Notes.  In addition, discussion comments can also be added to Aeries Revision Notes.


To follow Aeries Version Revision Notes:

  • Login to Freshdesk.
  • Navigate to the Forums tab.
  • Click Aeries Version Revision Notes.
  • Click the Follow button.




To follow a specific Aeries Revision Notes:

  • Locate and select the specific Aeries Revision Notes to follow.
  • Click the Follow button to receive automatic email notifications of all postings pertaining to the selected Aeries Revision Notes.
  • Click the Reply button to add a comment to the Aeries Revision Notes.