Known Issue - Parent/Student Portal: Users Unable to Log In - Fixed 12/17/2019
4 CommentsSorted by Oldest First
Hi, is this the same issue related to online enrollment? New parents unable to create a password, after inputting their email.
Please see my ticket #185313 Error.
We had many parents getting the "email verification failed" error after receiving the confirmation email for AIR. Is this related?
Hi Jennifer,
That is the same question that I have. I put in a ticket over a week ago, waiting to see if it is related.
Alicia
Juan Alberto
Update: This issue was fixed with the 12/17 update.
In certain instances while logging into the Parent Portal, the page will redirect the user to either the default Login.aspx page or the user will receive a "404" error page. This can be caused by rapid clicking of the Sign In button after entering the password.
This error would also happen if a parent or student has bookmarked or clicks a link directly to a page within Aeries Parent Portal and they have to login first. For example: https://demo.aeries.net/ParentPortal/StudentProfile.aspx
We are currently working to resolve the issue.
A workaround is to click the Sign In button once to allow time for Default.aspx to load and to verify that the Parent Portal URL is going to LoginParent.aspx